Privacy Policy

Last updated: May 1, 2025

1. Introduction

NTNS ("we," "us," or "our") operates the website at ntns.ai and provides AI-powered voice receptionist and lead management services for local businesses. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with our AI systems.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

  • Name, email address, and phone number when you fill out a contact form
  • Business name, industry, and other details you share with us
  • Information you provide during phone calls with our AI receptionist, including voice recordings and call transcripts
  • Payment and billing information when you subscribe to our services

Information Collected Automatically:

  • Device information (browser type, operating system, device type)
  • IP address and approximate geographic location
  • Website usage data (pages visited, time spent, referral source)
  • Cookies and similar tracking technologies

Information From Third Parties:

  • CRM and business tool integrations that you authorize
  • Analytics providers and advertising partners

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our AI receptionist and lead management services
  • Process and manage your account and subscriptions
  • Respond to your inquiries and provide customer support
  • Improve and optimize our AI systems and service quality
  • Send you service-related communications, updates, and notifications
  • Comply with legal obligations and enforce our terms of service
  • Detect, prevent, and address technical issues or fraudulent activity

4. AI Voice Receptionist & Call Data

When callers interact with our AI voice receptionist, we may record and transcribe calls for the purpose of providing our services. This data is used to:

  • Capture and qualify leads on behalf of our business clients
  • Schedule appointments and send follow-up communications
  • Improve the accuracy and performance of our AI system
  • Provide call logs and analytics to our subscribing business clients

Call recordings and transcripts are stored securely and access is limited to authorized personnel and the subscribing business on whose behalf the call was handled.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • With Our Business Clients: If you call a business that uses our AI receptionist, your call data and lead information are shared with that business as part of our service.
  • Service Providers: We may share information with third-party vendors who assist in operating our services (e.g., cloud hosting, CRM platforms, payment processors).
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Call recordings and transcripts are retained for the duration of the business client's subscription, plus a reasonable period thereafter for compliance and dispute resolution purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain processing of your data
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at Admin@ntns.ai.

9. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically for any changes. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: